News Flash

City of Tavares

Posted on: July 17, 2020

Utility billing Service disconnections for non-payment resume August 3, 2020

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ATTENTION: Utility billing in the City of Tavares is returning to regular business operations. Service disconnections for non-payment resume August 3, 2020, and late fees will be reinstated July 22, 2020. If you’re experiencing financial hardship, we’re here to help with payment assistance plans at 352.742.6400 call for more information Monday - Friday, 8:00 a.m. to 5:00 p.m.

Detailed explanation:
During the COVID-19 Emergency, the City of Tavares has placed the health and safety of residents as a priority in the delivery of customer service.  In that endeavor, the economic impact to the City’s customers while maintaining fiscal health for the City of Tavares, was of utmost importance.  Therefore, in order to lessen the economic impact on residents, and to ensure customer safety the following processes were put into place:
  • Disconnections for delinquent customers suspended as of March 20, 2020
  • Delinquent notices were suspended until July 2020
  • Account disconnects were suspended until August 2020
As the City moved into Phase 2 and 3 of the emergency recoveries the following has been implemented:
  • Delinquent notices to customers’ resumes on July 22, 2020.
  •  Delinquent notices have been updated to provide two options to customers to avoid the disconnection of utility services.
Options provided include: 
  1. Customers may pay the full amount owed by cash or check at the City Utility Counter at City Hall or via the City Drop Box in front of City Hall.  Customers may pay by credit card at the City Utility Counter at City Hall or by phone through the Innovative Voice Response System (352-508-4034)-, or by credit card utilizing the City’s online bill pay option at 
  2. Customers may sign up for a payment plan for paying the balance due.
  • The City will allow extended payment plan terms on an individual basis if requested by the customer.
  • Disconnects will begin in mid-August if payment has not been received or if a payment plan has not been received by the customer in response to the disconnect notice and the blue tag notice.
  • The day before disconnections are scheduled, a blue tag will be placed on customer doors identified for shut-off (This means no payment has been received and no payment plan has been executed by the customer).

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